At The Secret Collective Ltd, your safety and wellbeing are our priority. As a shared salon space with self-employed professionals, we ask all clients to follow the guidelines below to ensure a safe, comfortable experience for everyone.

Before Your Appointment

• Patch Testing:
  Some treatments (e.g. lash lifts, brow lamination, tinting) require a patch test at least 24–48 hours prior to your appointment. It is your responsibility to attend where required. Failure to do so may result in your appointment being rescheduled.

• Health Conditions & Allergies:
  Please inform your stylist of any medical conditions, allergies, skin sensitivities, or recent treatments that may affect your service.

• Illness:
  If you are feeling unwell (including cold, flu, infections, or contagious conditions), please rearrange your appointment. We reserve the right to refuse treatment if necessary.

• Punctuality:
  Arrive on time to avoid disruption and ensure full treatment time. Late arrivals may result in reduced treatment time or rescheduling.

During Your Appointment

• Consultation & Consent:
  All treatments are carried out by independent, self-employed professionals. You will be required to complete a consultation and consent form directly with your stylist prior to your treatment.

• Hygiene Standards:
  Each stylist is responsible for maintaining high standards of cleanliness, hygiene, and sanitation in line with UK regulations.

• Personal Belongings:
  Please keep your belongings with you at all times. The salon is not responsible for lost or damaged items.

• Children & Guests:
  For health and safety reasons, we kindly ask that you do not bring additional guests or children unless agreed in advance.

• Behaviour:
  We maintain a respectful and relaxing environment. Any inappropriate or disruptive behaviour may result in your appointment being terminated.

After Your Appointment

• Aftercare Advice:
  You will be provided with aftercare instructions specific to your treatment. Following this advice is essential for best results and safety.

• Reactions or Concerns:
  If you experience any adverse reactions, please contact your stylist directly as soon as possible.

Important Information

• All services at The Secret Collective Ltd are provided by self-employed professionals, who are individually responsible for:
  

  • Their own insurance

  • Their treatment standards and procedures

  • Client consultations, consent, and aftercare

• While we ensure a safe and professional environment, liability for treatments lies with the individual practitioner carrying out your service.